{"id":"82a98bfe-0f33-468c-a83e-8a9005268934","name":"MyOutDesk","url":"https://citybotmagic.com/us/ca/sacramento/myoutdesk/","api":"https://citybotmagic.com/api/v1/us/ca/sacramento/myoutdesk.json","category":"business_consulting","categoryLabel":"Business Consulting","group":"services_and_business","groupLabel":"Services & Business","address":"3001 E St","city":"Sacramento","state":"CA","postcode":"95816","lat":38.5788078308105,"lon":-121.463768005371,"phone":"+18005839950","phoneDisplay":"(800) 583-9950","website":"https://www.myoutdesk.com/","socials":[],"description":"Outsource customer service to a qualified MyOutDesk virtual assistant. Provide omnichannel support, reduce response times, and increase customer retention at 70% less cost.","services":["Full-Time Outsourced Support","Specialized Outsourced Support","Customer Service Virtual Assistant","Customer Service Virtual Assistant Services","Omnichannel Support","Responding to customer inquiries via phone, email, live chat, and social media","Managing inbound and outbound communications with consistent brand voice","Providing real-time support during business hours or extended coverage","Help Desk & Ticketing","Creating, prioritizing, and resolving support tickets in your CRM","Escalating complex issues to appropriate teams with detailed documentation","Tracking resolution times and maintaining SLA compliance","Order Management","Processing orders, returns, and refunds efficiently and accurately","Providing shipment tracking updates and delivery confirmations","Coordinating with fulfillment teams to resolve order issues","Customer Retention","Managing loyalty programs, renewals, and re-engagement campaigns","Collecting and analyzing customer feedback to identify improvement opportunities","CRM Management","Updating customer records, interaction logs, and case notes in your CRM","Generating reports on support metrics, response times, and customer satisfaction","Segmenting customers and tagging interactions for targeted follow-up","Quality Assurance","Monitoring customer interactions for consistency, tone, and resolution quality","Administering customer satisfaction surveys (CSAT, NPS) and compiling results","Developing and updating FAQ databases and knowledge base articles","Administrative Virtual Assistant","Administrative Virtual Assistant Services","Back Office Management"],"prices":[{"item":"Full-Time Outsourced Support","price":1988,"currency":"USD","source":"https://www.myoutdesk.com/pricing/","seen":"2026-10-14","method":"schema"},{"item":"Managed Outsourcing","price":1988,"currency":"USD","source":"https://www.myoutdesk.com/pricing/","seen":"2026-10-14","method":"schema"},{"item":"Specialized Outsourced Support","price":2500,"currency":"USD","source":"https://www.myoutdesk.com/pricing/","seen":"2026-10-14","method":"schema"},{"item":"Specialized Outsourcing","price":2500,"currency":"USD","source":"https://www.myoutdesk.com/pricing/","seen":"2026-10-14","method":"schema"},{"item":"Managed Outsourcing (Tier 1) full-time marketing virtual assistant","price":1988,"currency":"USD","unit":"month","source":"https://www.myoutdesk.com/pricing/","seen":"2026-10-14","method":"llm","quote":"Dedicated outsourced support for your daily operations starting at $1,988/mo"},{"item":"Specialized Outsourcing (Tier 2)","price":2500,"currency":"USD","unit":"month","source":"https://www.myoutdesk.com/pricing/","seen":"2026-10-14","method":"llm","quote":"Industry-specific outsourced support for complex roles starting at $2,500/mo"}],"websiteChecked":"2026-10-14","sources":[{"dataset":"Microsoft","license":"CDLA-Permissive-2.0","updated":"2021-03-09"}]}